For each reservation you will be given a number which will allow you to validate your booking.
To make same-day reservations, please contact the facility directly (see the “Contact us” page). Room reservation is from 14:00 to 10:00am (GMT/local time). The Sankofa Guest House is accessible 24 hours/day thanks to automatic payment system (make sure you have your credit card). A later arrival may be possible, please check directly with the facility.
After booking, your reserved room(s) on the reserved date are reserved and removed from inventory. You have 48 hours from the date of the booking to cancel and receive a full refund. After 48 hours, your rooms are removed from inventory, and your reservation can be neither cancelled, modified, nor refunded. In the event your payment is incomplete due to insufficient funds, or your attempt to cancel after the cancellation period, you agree to pay all late fees and recovery costs.
Rates on our website are in US dollars. We may modify our rates at any time. Rate changes and increases do not apply to already made reservations.
Our website may display special offers for which neither cancellation nor modification is possible.
The Transaction Process
The transaction process includes the following sequence of activities:
The whole total amount of complete stay will be charged at the time of booking. Payment online is made (by Visa, MasterCard, American Express or PayPal) via PayPal and through a secure payment system. For credit card payments you will be asked your credit card number, its expiry date and the three-digit code on the back of your card. Any irregular, inefficient, fraudulent or incomplete payment on the part of the client will result in an automatic cancellation of the reservation at the expense of the client, without prejudice to any civil or criminal action. The booking confirmation is deemed the agreement between the Parties.
Gate Access and Property Access
Drugs and Smoking
health and safety reasons pets are not allowed on the premises. Certain service
animals are permitted for an additional convenience fee. Please inquire before
booking to ensure pet accommodations are available.
Damages and Claims
If there is a problem, the Guest is expected during his/her stay to bring directly to the attention of Management, give Management time to satisfactorily resolve the issue. Issues can be reported by phone or email and should come with photo or video or other documentation of the problem. You agree to report any problem in writing at the time of discovery and prior to checking out. You agree that any claims reported, post-check out are not the responsibility of the Sankofa Guest House. You agree to pay any reasonable fees as deemed by the Management of the Sankofa Guest House to replace or repair items broken through unnatural or misuse. You will not be responsible for items damaged through normal wear and tear as deemed by the Management of the Sankofa House. By agreeing to Stay at the Sankofa Guest house you agree to indemnify the owners, managers, staff, contracted service providers and all actors acting on behalf of the Sankofa Guest House from any and all liability from claims resulting from your stay; any claim must, to be taken into account, be made by registered mail within 5 days. In case of claim, the data kept in our information system is deemed good proof.
Accommodation Off Site
Should the Sankofa Guest House not
be capable of honoring a booking for reasons beyond its control, it shall make
its best efforts to accommodate you in a nearby lodging facility of equal or
superior standard as deemed by the Management of the Sankofa Guest House.
However, Sankofa Guest House will accept liability for these reasons.
Liability and Warranty
The guest acknowledges he/she is aware of the risks linked to use of the internet. Sankofa Guest House shall make its best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. Sankofa Guest House may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. In particular its liability may not be engaged in case of non-performance or misuse by a customer, a third Party of in case of force majeure.
The present Terms and Use are subject to Ghanaian law. The Parties however engage to make their best efforts to settle any litigation amicably.